Week 11

Midterm Exam
Date: Dec 1, 2009
Time: 6:30-9:00pm

Case Study on
Zara, the Supernovae in the Clothing Retail Market

Questions
1. Describe how Zara is creating values for its customers as well as well as for itself?
2. Based on the factors of “Consumer Buyer’s Behaviors”, please illustrate the marketing efforts made by Zara. And how did they work for Zara to achieve its objectives?
3. According to your marketing segmentation analysis, which segments is Zara targeting at? Describe these market segments with relevant supporting points.
4. Using marketing mix to explain explicitly how Zara has become a fast-fashion brand and leading position in clothing and fashion industries?
5. If you were the head of marketing to Zara, what marketing efforts will you utilize to ensure its growth rate? Hint: products, services or brands.